Complaints
Panacea is committed to providing exemplary customer service to all subscribers. Please use this form to provide us with as much information as possible, so we can help you.
If your complaint is related to Panacea Software, please refer to our Software Maintenance Policy and our Standard Terms of Use in the first instance. We endeavour to respond to your complaint within the agreed service level requirements.
If your complaint is related to our services or if you have any other issue, please be assured that one of our staff will respond to you within 24 hours, and discuss the best possible way for investigation and resolution.
How to make a Complaint:
Please fill in the attached Complaint Form stating the nature of your complaint, severity of impact and names of Panacea staff involved, and send it to us via:
Email:
OR
Post:
Panacea Applications Limited
St Andrew’s
15 Short Street
SE1 8LJ
OR
Our website:
Contact Us page