Gentoo Group is a housing association and charitable community benefit society that owns and manages over 29,000 homes across the UK.

We started working with Gentoo Group in 2021. They were keen to find a way to address heavy processes and gain more oversight. They needed to better manage procurement, contract and supplier activities across the organisation.

To manage their large portfolio of homes, operations and charitable activities they were looking for a user-friendly, end-to-end system. One that enabled collaboration, better supplier management, risk and governance.

Our approach always starts with understanding the customer, the organisation and its unique challenges. We get to know who they are and how they operate to determine how to meet their needs.

Working closely with Gentoo Group, we identified that our Sourcing Module was the best solution given its ability to integrate e-Procurement, Contract Management and Supplier Management. Based on the complexities of Gentoo Group operations we knew that this module would fully cover all their needs and bring efficiencies that would make a real difference to their operations.

Some of the specific ways the Sourcing Module and our services supported Gentoo Group included:

• Centralised solution: we provided a single, intuitive system for managing all procurement and contract activities in one place
• Compliance assurance: we offer ongoing compliance with public procurement regulations, including proactive updates aligned with the Procurement Act 2023
• A fully supported system through our proactive and collaborative approach to subscriber engagement. Regular subscriber review meetings provide opportunities to discuss feedback, explore change requests and identify how existing functionality can be leveraged to meet evolving needs.
• Ongoing communication and release notes ensure they are kept informed about updates and new functionality
• User conferences to explore new functionality, refresh knowledge and gain valuable insights from Cabinet Office representatives on compliance and the Procurement Act 2023.

Through our collaborative relationship with Gentoo Group, we’ve established an effective partnership to address issues and opportunities quickly and efficiently. In addition to receiving our fully supported intuitive software, Gentoo Group have confidence in us to keep them compliant and updated with government procurement regulations.

This is why we are committed to ongoing engagement to ensure all our customers get great value from their subscription.