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Accessibility Statement

Accessibility statement for Panacea Software

This accessibility statement applies to Panacea Software, the proprietary online Software-as-a-Service (SaaS) solution belonging to Panacea Applications Limited. Panacea Software is accessible to our subscribers and their users using a web address unique to each client.

Panacea Applications Limited is committed to making the website usable by as many people as possible, allowing Panacea Software users to:

  • Change colours, contrast levels, and fonts.

  • Zoom in up to 400% without the text spilling off the screen.

  • Navigate most of the website using just a keyboard or speech recognition software.

  • Listen to most of the website using a screen reader (e.g., JAWS, NVDA, VoiceOver).

We aim to make all text easy to understand. AbilityNet has advice on making your device easier to use if you have a disability.


How accessible this website is

We know that some elements of the website aren’t fully accessible yet, including:

  • Some pages and elements aren’t fully usable with high zoom levels or keyboard navigation.

  • Some form elements and interactive components lack clear or visible labels or focus indicators.

  • Some error messages and status updates aren’t announced by screen readers.

  • Issues with the programmatic structure and order of content exist on some pages.


Feedback and contact Information

If you find any problems not listed on this page or think we’re not meeting accessibility requires, contact:

If you need this information in an accessible format, such as a PDF, large print, audio recording, or braille, please contact us:

We’ll consider your request and get back to you in 10 working days.


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).


Technical Information About This Website’s Accessibility

Panacea Applications Limited is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.


Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard, due to the non-compliances and exemptions listed below.


Non-accessible content

The content listed below is non-accessible for the following reasons.


Non-compliance with the accessibility regulations

The following issues do not meet the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard. We plan to resolve these by 31st March 2025, ensuring future updates meet accessibility standards.

  1. Headings: We are adding appropriate heading markup to some pages which do not have correctly applied heading elements, meeting WCAG 1.3.1 (Info and Relationships), by March 2025.

  2. Form Elements: We are associating checkboxes, radio buttons, and dropdowns with visible labels where they are not announced clearly, meeting WCAG 1.3.1 (Info and Relationships), by March 2025.

  3. Tabs: We are implementing native tab components for tabs on the Job Bag screen, which are currently announced as links, meeting WCAG 1.3.1 (Info and Relationships), by March 2025.

  4. Hidden Elements: We are applying ARIA-hidden attributes to collapsed menu content to remove it from the tabbing order, meeting WCAG 1.3.1 (Info and Relationships), by March 2025.

  5. Hover Content: We are improving hover interactions where messages cannot currently be dismissed or hovered over, meeting WCAG 1.4.13 (Content on Hover or Focus), by March 2025.

  6. Keyboard Operability: We are ensuring all interactive elements are fully operable using a keyboard, meeting WCAG 2.1.1 (Keyboard), by March 2025.

  7. Page Titles: We are adding descriptive titles to pages that currently lack them, meeting WCAG 2.4.2 (Page Titled), by March 2025.

  8. Focus Visibility and Order: We are improving the visibility of focus indicators, correcting the focus sequence, and ensuring newly displayed elements receive focus, meeting WCAG 2.4.3 (Focus Order), WCAG 2.4.7 (Focus Visible), and WCAG 2.4.11 (Focus Not Obscured), by March 2025.

  9. Automatic Context Changes: We are adding screen reader announcements for user actions that change context, meeting WCAG 3.2.2 (On Input), by March 2025.

  10. Interactive Elements and Messaging: We are adding meaningful labels to buttons and links, and other elements to ensure their purpose is clear, ensuring screen readers announce changes in state, addressing WCAG 4.1.2 (Name, Role, Value), by March 2025.

  11. Status Messaging:  We are making error and success messages assertive so they are announced by screen readers, addressing WCAG 4.1.3 (Status Messages), by March 2025.


Disproportionate Burden

Some issues are currently a disproportionate burden to fix, including:

  • Colour contrast for subscriber-chosen themes.

  • Table reflow on the Requirements Dashboard.

  • Missing focus indication and keyboard navigation in the third-party Help Widget.

We will monitor these issues for formal reassessment in 2027.


Content that’s not within the scope of the accessibility regulations

The accessibility regulations do not require us to fix PDFs and Documents published before 23 September 2018 unless they are essential to our services. All new documents will comply with accessibility standards.


Preparation of this Accessibility Statement

This statement was prepared on 25th October 2024. It was last reviewed on 16th January 2025.

This website was last tested on 21st October 2024 against the WCAG 2.2 AA standard. The test was carried out by Web Usability Partnership Ltd using the Website Accessibility Conformance Evaluation Methodology (WCAG-EM).


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