Accessibility Statement

This accessibility statement applies to Panacea Software, the proprietary Software-as-Service (SaaS) application provided by Panacea Applications Limited. It covers the core web application accessed by subscribers and their authorised users via a unique web address, whether accessed using a desktop, laptop, tablet or mobile web browser.

Panacea Applications Limited is committed to making Panacea Software usable by as many people as possible, allowing users to:

• Change colours, contrast levels, and fonts.
• Zoom in up to 400% without the text spilling off the screen.
• Navigate most of Panacea Software using just a keyboard or speech recognition software.
• Listen to most of Panacea Software using a screen reader (e.g., JAWS, NVDA, VoiceOver).

We aim to make all text easy to understand. AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know that some elements of the website aren’t fully accessible yet. Please see details of non-accessible content below.

Feedback and contact Information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

• Email: [email protected]
• Phone: 020 7976 0116

If you need this information in an accessible format, such as a PDF, large print, audio recording, or braille, please contact us:

• Email: [email protected]
• Phone: 020 7976 0116

We’ll consider your request and get back to you in 10 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical Information About This Website’s Accessibility

Panacea Applications Limited is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Following our October 2024 independent accessibility audit, we implemented the identified accessibility improvements, with the final updates released in August  2025. The remaining accessibility limitations are set out below and have been assessed as representing a disproportionate burden.

Disproportionate burden

Some issues are currently a disproportionate burden to fix, including:

• Missing focus indication and keyboard navigation in the third-party Help Widget.
• Keyboard navigation of third-party date tools for date picker and table creation. (Alternative, accessible method for date entry provided).
• Drop-down list does not announce dynamic Cost Type options when adding a cost to a Job.
• Heading mark-up and form element label associations within the Feedback tab of a Job, where the underlying code architecture makes targeted remediation technically complex.

These remaining issues have been assessed as representing a disproportionate burden. Two relate to third-party software components, where accessibility improvements are dependent on the third-party provider. The others relate to legacy components of the application, where remediation would require significant redevelopment that is not considered proportionate to the accessibility benefit at this time. These areas will continue to be monitored as part of our ongoing development programme and will be formally reassessed during our next independent accessibility audit in 2027.

Content that’s not within the scope of the accessibility regulations

The accessibility regulations do not require us to fix PDFs and Documents published before 23 September 2018 unless they are essential to our services. All new documents will comply with accessibility standards.

Preparation of this Accessibility Statement

This statement was prepared on 25 October 2024. It was last reviewed on 31 July 2026.

This website was last tested by a third-party auditor on 21 October 2024 against the WCAG 2.2 AA standard. The test was carried out by Web Usability Partnership Ltd using the Website Accessibility Conformance Evaluation Methodology (WCAG-EM).